Terms of Service

General Overview

This website is operated by THE One Total Home Experience LLC (referred to as "THE One"). Throughout the site, the terms “we,” “us,” and “our” refer to THE One. By using our website, you agree to be bound by the following Terms of Service, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Communication Channels & Methods of Engagement

This website is operated by THE One, providing a comprehensive platform for users to access our range of products, services, and resources. Beyond our website, we are committed to fostering meaningful interactions and enhancing user experiences through various communication channels and engagement methods. We actively engage with our community across multiple social media platforms, providing additional avenues for dialogue, support, and engagement. Additionally, we may utilise other services to enrich your experience, offering diverse opportunities for communication, feedback, and participation in THE One community initiatives. We value your input and strive to ensure accessibility and convenience across all our interaction channels.

Terms for Online Store Usage

By agreeing to these Terms of Service, you confirm that you are of legal age in your Emirates or place of residence, or if you are not, that you have obtained parental or guardian consent to use this site. You agree not to use our products for any illegal or unauthorised purpose, nor to violate any laws in your jurisdiction (including, but not limited to, copyright laws). Furthermore, you must refrain from transmitting any worms, viruses, or other code with destructive capabilities. Any breach or violation of these terms will result in the immediate termination of your access to our services. These Terms of Service and any separate agreements in which we provide you with services shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Service Terms & Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand and agree that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness & Timeliness of Information

We accept no responsibility if information provided on this site is inaccurate, incomplete, or not up to date. The material presented on this site is intended for general information purposes only and should not be solely relied upon for decision-making without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is undertaken at your own risk. Historical information provided on this site is inherently not current and is supplied for your reference only. While we retain the right to amend the contents of this site at any time, we are under no obligation to update any information on our site. You acknowledge that it is your responsibility to keep track of any changes to our site.

Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event of a change to or cancellation of an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed. For more detail, please review our Return & Refund Policy.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear on the store. However, we cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. Additionally, we reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

User Conduct

By accessing or using our website and associated social media channels, you agree to abide by the following rules of conduct:

• Submission of Content: If you submit any content, such as comments, suggestions, or other materials, on our website or social media channels, you agree that we may use, edit, copy, publish, distribute, and translate such content without any restriction. We reserve the right to monitor, edit, or remove any content that we deem unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.
• Compliance with Laws: You agree to comply with all applicable laws, regulations, and rules when using our website and social media channels. You may not engage in any illegal activities, including but not limited to fraud, phishing, hacking, or distributing malware.
• Respect for Others: You agree that your comments and other interactions on the website and social media channels will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You may not post content that is defamatory, abusive, harassing, threatening, or otherwise offensive.
• Accuracy of Information: You are solely responsible for the accuracy and truthfulness of any content you submit to the website and social media channels. You may not use false information or impersonate any person or entity when interacting with them.
• Respect for Website Integrity: You may not attempt to disrupt or interfere with the proper functioning of the website, social media channels, or any related systems. This includes but is not limited to hacking, spamming, phishing, or transmitting viruses or other harmful code.

User Submission

If, at our request, you submit certain specific materials (such as contest entries), or if you independently submit creative ideas, suggestions, proposals, plans, or other content, whether through our website, email, postal mail, or any other means (collectively referred to as "comments"), you hereby agree that we may utilise, without restriction, your submissions. This includes the rights to edit, copy, publish, distribute, translate, and use your comments in any medium or format. We are not obligated to maintain the confidentiality of any comments, compensate you for your submissions, or respond to any comments. However, we reserve the right, though not obligated, to monitor, edit, or remove any content that we deem unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

By submitting comments, you agree that your submissions will not infringe upon the rights of any third party, including copyright, trademark, privacy, personality, or any other personal or proprietary rights. You also agree that your comments will not contain any libellous or otherwise unlawful, abusive, or obscene material, nor any computer virus or malware that could disrupt the operation of the Service or any related website. You must provide accurate information and refrain from using false email addresses or impersonating others. You are solely responsible for the accuracy and content of your comments. We assume no liability for any comments posted by you or any third party.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). Additionally, we may offer new services and/or features through the website in the future, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.

Errors, Inaccuracies & Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall THE One, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any:

• Injury, loss, or claim, whether direct, indirect, or incidental.
• Consequential damages, including lost profits, revenue, savings, or data, or any similar damages.
• Damages arising from your use of the service, or any products procured through it.
• Claims related to your use of the service or any product, including errors or omissions in content or any loss or damage incurred as a result of using the service or any content (or product) provided through it, regardless of whether advised of the possibility of such damages.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless THE One and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable solicitors’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, it shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly, we may deny you access to our Services (or any part thereof).

Intellectual Property

All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and software, is the property of THE One Total Home Experience LLC or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of THE One, with copyright authorship for this collection by THE One Total Home Experience LLC and is protected by international copyright laws.

All trademarks, service marks, and trade names of THE One used on the site are trademarks or registered trademarks of THE One Total Home Experience LLC.

Subject to your compliance with these Terms of Service, and solely for as long as you are permitted by us to access and use the services, you are granted a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Site and the Content for your personal, non-commercial use.

The copying, redistribution, use, or publication by you of any such matters or any part of the Site, except as allowed by this 'Limited Right to Use' paragraph, is strictly prohibited. You do not acquire ownership rights to any content, document, or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for:

• Any unlawful purpose.
• Soliciting others to perform or participate in any unlawful acts.
• Violating any international, national, or local regulations, rules, laws, or ordinances.
• Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• Submitting false or misleading information.
• Uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
• Collecting or tracking the personal information of others.
• Spamming, phishing, pharming, pretexting, spidering, crawling, or scraping.
• Engaging in any obscene or immoral purpose.
• Interfering with or circumventing the security features of the Service or any related website, other websites, or the Internet.

You are prohibited from engaging in any single prohibited use or combination of prohibited uses. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

If you have any questions about the Terms of Service, please contact us at customercare@theone.com.

Entire Agreement

Our failure to enforce any right or provision in these Terms of Service doesn't mean we waive that right or provision. These Terms of Service, along with any policies or rules we post on this site or regarding the Service, form the complete agreement between you and us. They govern your use of the Service, replacing any previous agreements, discussions, or proposals, whether verbal or written, between you and us (including, but not limited to, any prior versions of these Terms of Service). If there's any confusion about these Terms of Service, it won't be interpreted against the party that drafted them.