Privacy Policy

Governing Law

This privacy policy shall be governed by the laws of the United Arab Emirates.

What Happens with Your Information?

When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address. While browsing our store, your computer’s internet protocol (IP) address becomes automatically visible to us. We collect IP addresses solely for system administration purposes and to audit the use of our site. Ordinarily, we do not link your IP address to anything personally identifiable. However, we reserve the right to use IP addresses to identify a user when necessary to enforce compliance with our rules or Terms of Service or to protect our service, site, users, or others from potential harm. With your permission, we may also send you emails about our store, new products, and other updates.

Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume that you consent to our collecting it and using it for that specific purpose only. If we request your personal information for a secondary reason, such as marketing, we will either directly ask for your express consent or provide you with an opportunity to decline.

How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at customercare@theone.com or mailing us at: PO Box 50171, Dubai, UAE.

Age of Consent

By using this site, you confirm that you are at least the age of majority in your Emirate or state or province of residence, or that you are the age of majority in your Emirate or state, or province of residence and have provided consent for any of your minor dependents to use this site.

E-commerce

Our store platform enables us to sell our products and services to you, providing a secure environment for your data. Your information is stored through THE One’s data storage, databases, and THE One’s Network, all securely hosted on a server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then THE One securely stores your credit card data, encrypting it through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only for as long as necessary to complete the transaction, after which it is deleted. All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which includes leading brands like Visa, MasterCard, and American Express. These requirements ensure the secure handling of credit card information by our store and its service providers. For further details, you may also refer to THE One’sTerms of Service

Third-Party Services

In general, third-party providers employed by us will only collect, use, and disclose your information to the extent necessary to facilitate the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. We recommend reading their privacy policies to understand how your personal information will be handled by these providers. Note that certain providers may be in or have facilities located in a different jurisdiction than either you or us. Thus, if you proceed with a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service

Third-party links

We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements and terms and conditions of use.

Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

Data Retention

Your personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, it will be securely deleted or anonymised.

Security

To protect your personal information, we implement reasonable precautions and follow industry best practices to prevent inappropriate loss, misuse, access, disclosure, alteration, or destruction of data. If you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we adhere to all PCI-DSS requirements and implement additional generally accepted industry standards.

Disclosure 

We may disclose your personal information if required by law or if you expressly violate our Terms of Service. We will not be obligated to notify you of such disclosures. 

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and provide personalised content. By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time; therefore, please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. When modifications are made to this policy, we will notify you here so that you are aware of the information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. In the event that our store is acquired or merged with another company, your information may be transferred to the new owners as part of the acquisition or merger, allowing us to continue selling products to you.

Your Privacy Rights

You have the right to access, correct, amend, or delete any personal information we hold about you. If you would like to exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Contact Us

If you would like to access, correct, amend, or delete any personal information we have about you, have any questions about our Privacy Policy, or wish to register a complaint, please contact us at customercare@theone.com or by mail at the following address:

THE One Head Office
PO Box 50171
Dubai
United Arab Emirates

We will respond to your inquiry promptly and ensure to address any concerns you may have regarding your privacy or data protection.