Terms & Conditions

General Terms & Conditions

Applicability:

These terms and conditions apply universally to all promotions, sales, and offers presented by THE One, unless explicitly stated otherwise. By engaging in any promotional activity or making a purchase during a sale or offer period, you acknowledge and agree to abide by these terms.

Sale events, promotions, and offers are at the discretion of THE One and are conducted in compliance with the laws of the respective countries of operation, with the understanding that these initiatives may not occur simultaneously or concurrently.

Governing Law:

All promotions, sales, and offers presented by THE One are governed by the laws of the United Arab Emirates. Any disputes arising from or related to these terms and conditions, promotions, sales, or offers shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates. We are committed to upholding the legal standards and regulations of the UAE in all our business practices and interactions with our valued customers.

Announcement of Details:

The specific details pertaining to each promotion, sale, or offer, including but not limited to the promotion period, criteria for participation, nature of prizes, eligibility requirements, and legal obligations, will be communicated to you at the commencement of the event. We prioritise transparency and ensure that all relevant information is provided to you in a clear and timely manner.

Acceptance of Terms:

Your participation in any promotional activity or purchase during a sale or offer period constitutes your explicit acceptance of the terms and conditions outlined for that event. It is essential to carefully review and understand these terms before engaging in any promotional activities or making a purchase, as your participation indicates your consent to be bound by these conditions.

Modifications and Termination:

THE One reserves the right to modify, suspend, or terminate the promotion at any time, with or without notice. Such actions may occur under circumstances including, but not limited to, technical failures, unauthorised intervention, fraud, or any other factors beyond our control. In the event of modification, suspension, or termination, THE One will make reasonable efforts to communicate such changes to participants through appropriate channels.

Privacy Policy:

At THE One, we value your privacy and are committed to protecting the personal information you provide us during promotions, sales, and offers. We collect, use, and manage your data in accordance with our comprehensive Privacy Policy, which outlines our practices regarding the collection, storage, processing, and sharing of your personal information. By participating in our promotions, sales, or offers, you acknowledge that you have read and understood our  Privacy Policy  If you have any questions or concerns about our privacy practices, please don't hesitate to contact via email on  customercare@theone.com.  We are here to ensure that your privacy is protected and that you have a positive experience with us at THE One.

Contact Information: 

For inquiries, questions, or concerns related to the promotion, participants can reach out to THE One's Customer Service Team. Contact details, including customer service phone numbers, email addresses, or physical addresses, will be provided for easy access. Our dedicated team is available to assist you and ensure a smooth and satisfactory experience throughout the promotion period.

Definitions

Before delving into the specifics of our promotions, sales, and offers, it's helpful to understand the terminology we commonly use. The following definitions provide clarity on terms frequently encountered during our promotional events. Please note that while these definitions serve as general guidelines, the exact terms and conditions may vary depending on the nature of each promotion. We encourage you to refer to this list for reference during our promotions to ensure a clear understanding of the terms used.

• Acceptance: Denotes the acknowledgment and agreement by participants to abide by the terms and conditions outlined for a particular promotion or offer, usually indicated by participation or entry into the promotion. 
• Criteria: The specific requirements or qualifications that individuals must meet to be eligible for participation or consideration in a promotion, offer, or selection process.
• Disclaimers and Limitations: This encompasses any disclaimers or limitations of liability applicable to the promotion, including but not limited to disclaimers of warranties, limitations on prize values, or exclusion of certain damages.
• Discount Offer: Reduction in price or value offered on specific products or across the store.
• Eligibility: Describes the criteria individuals must meet to participate in a promotion, such as age, residency, or other specified requirements.
• Exclusions & Restrictions: This refers to both items, conditions, or circumstances that are not included or covered within the scope of a particular promotion, sale, or offer (exclusions), and conditions or limitations that specify how a promotion, discount, or offer can be used, such as not being able to be used concurrently with other discounts, promotions, or offers (restrictions)
• Gift of the Day: Daily giveaway prize awarded during specific promotions.
• Gift Vouchers: Monetary value vouchers issued as prizes or incentives during promotions.
• Great Buys Sale: Special sale offering significant discounts on select items.
• Legal Compliance: Ensures that all activities, promotions, sales, and offers adhere to applicable laws, regulations, and standards, ensuring legality and regulatory compliance.
• Non-transferable: Indicates that a prize, reward, or benefit cannot be transferred to another person and is intended solely for the recipient.
• Participation: The process or criteria required for individuals to engage in the promotion.
• Privacy: Refers to the protection and handling of personal information collected from participants during promotions, ensuring compliance with relevant privacy laws and regulations.
• Prizes: Rewards or benefits offered as part of the promotion/sale/offer.
• Promotion Period: The specified duration during which a promotion, sale, or offer is active.
• Raffle: Drawing where winners are selected randomly from eligible participants.
• Restrictions: Conditions or limitations that specify how a promotion, discount, or offer can be used, such as not being able to be used concurrently with other discounts, promotions, or offers.
• Room Makeover: Prize involving the transformation of a room with products from THE One.
• Sale: Event where products are offered at discounted prices.
• Value Back Offer: Scheme where customers receive vouchers based on their spending.

Event-Specific Terms & Conditions

THE One Online Sale Terms & Conditions

• Promotion Period: This promotion is valid exclusively at www.theone.com on an ongoing basis until further notice or while stocks last.
• Discount Details: Discounts apply to selected items as marked and are calculated on original retail prices. Discount levels may change at any time without prior notice.
• Eligibility Criteria: The promotion is open to all customers shopping online at www.theone.com, with no minimum spend required.
• Exclusions & Restrictions: All discounted items are final sale and are not eligible for return, exchange, refund, or store credit. The promotion excludes gift cards and cannot be combined with any other promotion, offer, voucher, or discount.
• Privacy Policy: Our standard Privacy Policy applies. Participants are encouraged to click here to read the full privacy policy.
• Disclaimers & Limitations: THE One makes no guarantees regarding stock availability or product selection, and product colours, finishes, or materials may vary due to photography, lighting, or screen display settings. All discounted prices are final and no rain checks will be issued. Online purchases remain subject to delivery availability, applicable delivery charges based on the delivery area, and our standard online ordering, delivery, and shipping policies.
• Modifications & Termination: THE One reserves the right to modify, suspend, or terminate the promotion at any time without prior notice due to operational requirements, stock depletion, or system limitations.
• Contact Information: For further assistance or inquiries related to the sale promotion, participants can find our contact information by clicking here, where they can reach out with questions, concerns, or inquiries, including phone numbers, email addresses, or physical addresses.

THEOne.com New Customer Offer Terms & Conditions:

• Promotion Period: 11th September – 1st January 2026.
• Discount Details: Customers can enjoy 15% off all full-price products in their first purchase when they create an account at THEOne.com.
• Eligibility Criteria: All customers shopping online at THEOne.com are eligible for this promotion during the stated period.
• Exclusions & Restrictions: The discount applies only to full-price products online at THEOne.com and cannot be combined with other promotions or corporate discounts. This discount applies only to the first purchase of a customer after they have created an account.
• Privacy Policy: Our standard Privacy Policy applies. Participants are encouraged to click here to read the full privacy policy.
• Disclaimers & Limitations: Standard Delivery, Assembly, Return, and Exchange Terms & Conditions apply.
• Modifications & Termination: THE One reserves the right to modify, suspend, or terminate the promotion at any time, with or without notice.
• Contact Information: For further assistance or inquiries related to the sale promotion, participants can find our contact information by clicking here, where they can reach out with questions, concerns, or inquiries, including phone numbers, email addresses, or physical addresses.

THE One Dubai Hills Mall Closing Sale Terms & Conditions

• Promotion Period: This promotion is valid at THE One Dubai Hills Mall from 1st September 2025 until store closure or while stocks last.
• Discount Details: Discounts apply to selected items as marked and are calculated on original retail prices. Discount levels may change during the promotion period without prior notice.
• Eligibility Criteria: The promotion is open to all customers shopping in-store at THE One Dubai Hills Mall during the promotion period, with no minimum spend required.
• Exclusions & Restrictions: All products are sold in their current condition (“as is”). No reservations are permitted, and all sales are final. Discounted items are not eligible for return, exchange, refund, or store credit. Delivery, assembly, and gift cards are excluded from the promotion, and the offer cannot be combined with any other promotion, voucher, offer or discount.
• Privacy Policy: Our standard Privacy Policy applies. Participants are encouraged to click here to read the full privacy policy.
• Disclaimers & Limitations: THE One makes no guarantees regarding stock availability or product selection, and product colours, finishes, or conditions may differ slightly from catalogue or display images. All discounted prices are final, no rain checks will be issued, and standard delivery, assembly, return, and exchange terms and conditions continue to apply.
• Modifications & Termination: THE One reserves the right to modify, suspend, or terminate the promotion at any time without prior notice due to operational requirements, stock depletion, or store closure.
• Contact Information: For further assistance or inquiries related to the sale promotion, participants can find our contact information by clicking here, where they can reach out with questions, concerns, or inquiries, including phone numbers, email addresses, or physical addresses.

THE One Mushrif Exclusive Sale Terms & Conditions

• Promotion Period: This promotion is valid exclusively at THE One Mushrif from 1st September 2025 until further notice or while stocks last.
• Discount Details: Discounts of 25–75% apply to all products in-store at THE One Mushrif. Discounts are calculated on original retail prices and are available only at this location.
• Eligibility Criteria: The promotion is open to all customers shopping in-store at THE One Mushrif during the promotion period, with no minimum spend required.
• Exclusions & Restrictions: All products are sold in their current condition (“as is”). No reservations are permitted, and all sales are final. Discounted items are not eligible for return, exchange, refund, or store credit. Delivery, assembly, and gift cards are excluded from the promotion, and the offer cannot be combined with any other promotion, voucher, offer or discount.
• Privacy Policy: Our standard Privacy Policy applies. Participants are encouraged to click here to read the full privacy policy.
• Disclaimers & Limitations: THE One makes no guarantees regarding stock availability or product selection, and product colours, finishes, or conditions may differ slightly from catalogue or display images. All discounted prices are final, no rain checks will be issued, and standard delivery, assembly, return, and exchange terms and conditions continue to apply.
• Modifications & Termination: THE One reserves the right to modify, suspend, or terminate the promotion at any time without prior notice due to operational requirements or stock depletion.
• Contact Information: For further assistance or inquiries related to the sale promotion, participants can find our contact information by clicking here, where they can reach out with questions, concerns, or inquiries, including phone numbers, email addresses, or physical addresses.